Our primary duty as Istanbul Commodity Exchange, is to find solutions for purchases and sales of the materials quoted on the exchange to be secure and safe and to share the prices that formed under these conditions, fast and accurately with statistics.
We aim to realize our role of strengthening commercial and social ties between our members with social work approach; by following these basic principles:
To provide a member satisfaction oriented, active and modern service
To provide a service with impartial, transparent, honest and solution-oriented approach
To continuously improve our quality of service
To ensure the continuity of personal and professional development of our employees
Our goal is to continuously improve our service quality by contributing to the individual and professional development of our employees, and to enhance the competitiveness and satisfaction of our members through training programs
The financial resources of the exchange are to be recorded within the framework of relevant laws, regulations, and directives, financial reports are to be prepared, and these resources are to be managed transparently and auditable
Our goal is to closely monitor evolving technologies for the purposes of information communication, storage, processing, and security within our institution, to take precautions against potential risks, and to establish a sustainable system.
To communicate the latest developments to institutions and stakeholders operating in the food sector through the most effective communication methods, to deliver exchange announcements to members efficiently and promptly, and to coordinate all publications to serve members and the public.
To inform our members about developments related to the food sector and to promptly address member complaints and suggestions in a solution-oriented manner. To carry out this entire process reliably, transparently, impartially, and in compliance with the Quality Management System, Personal Data Protection Law (KVKK), and TOBB Accreditation System, ensuring a solution-oriented approach.
To ensure that our members' suggestions, satisfaction, and complaints are effectively evaluated in compliance with the law, adhering to the principles of objectivity, transparency, and confidentiality, and to provide solution proposals.
At the Istanbul Commodity Exchange, occupational health and safety measures and practices are an indispensable part of the service process. Improving working conditions and ergonomics in a safe environment, preventing risks, and protecting employee health are among our most important responsibilities
• Occupational health and safety is one of our top priorities.
• It is our institutional responsibility to make our employees sensitive to occupational health and safety issues.
• We ensure that all our systems and practices related to occupational health and safety comply with applicable laws and regulations and are continuously improved.
• We strive to create an ergonomic, safe, and zero-accident working environment for all our employees and members, adopting work methods that minimize environmental impact.
• We analyze and continuously reduce the risks posed by our services and activities to the health and safety of our employees, members, and the environment with a preventive approach.